How to use your Bupa cover at Royal Bucks
Follow these steps to get booked quickly:
1) Check your cover and referral requirements
Depending on your policy and the type of treatment, Bupa may require a GP referral or medical referral before authorising your claim. If you’re unsure, enquire and we’ll advise what’s typically needed.
2) Request authorisation from Bupa
Bupa will provide an authorisation or claim reference number (sometimes called pre-authorisation). This is usually required before treatment.
3) Contact our team to arrange your appointment
Tell us what you need (or describe your symptoms), and share your Bupa details. We’ll confirm next steps and help you book the right appointment.
4) Attend your appointment or treatment
Where services are covered under your policy, we invoice Bupa directly. If your policy includes an excess or any non-covered items, you may need to pay those separately.
What to have ready
When you contact us, it helps to have:
- Your Bupa membership number
- Your authorisation / claim reference number (if already issued)
- Your referral letter (if required)
- The consultant name or service you need (if known)
- Any excess amount you’ve been told you need to pay
Don’t worry if you don’t have everything yet — you can still enquire and we’ll explain what’s needed next.
Common reasons Bupa patients contact us
tients often enquire for fast access to:
- Consultant consultations and specialist assessments
- Diagnostics such as scans and imaging
- Ongoing treatment and follow-up appointments
If you’re not sure what you need, tell us your symptoms and we’ll help route you to the most appropriate service.
FAQ
Yes. Where services are covered under your policy, we invoice Bupa directly.
Possibly. Many policies include an excess, and some items may not be covered (for example, take-home medication or other extras). It’s best to check your policy so there are no surprises.
You can still enquire. We’ll explain what Bupa usually needs and what to request so you can get authorisation and avoid delays.
Yes. You can request a specific consultant, or ask us to recommend the most suitable specialist based on your symptoms and needs.







