How to use your Vitality cover
Follow these steps to avoid delays and unnecessary back-and-forth:
1) Referral or Healthcheck information
If your Vitality policy requires a referral, we can work from your GP referral. If you have Vitality Healthcheck results, these can also support a specialist review route where appropriate.
2) Enquire with your Vitality details
Tell us what you need (consultation, diagnostics, therapy, or mental health support) and share your Vitality membership/policy details.
3) Pre-authorisation support
We’ll help you understand what Vitality needs for approval and handle the pre-authorisation paperwork to reduce delays.
4) Booking and treatment
Once approved, we’ll book you in and confirm what’s covered, including any excess and how your benefits apply (especially for therapy services).
What to have ready
If possible, have the following:
- Vitality membership/policy details
- Referral letter (if you have one)
- Any pre-authorisation reference you’ve already received
- A brief summary of symptoms or the service you’re seeking
- Any excess amount noted on your policy
Don’t worry if you don’t have everything yet — you can still enquire and we’ll tell you what’s needed next.
FAQs for Vitality patients
Often, yes. Vitality policies commonly separate therapy benefits from consultant fees, which can make it easier to access physio/chiro without it coming from the same pot as consultations.
In many cases, yes. We’ll help verify what Vitality needs and handle the pre-authorisation paperwork to reduce delays.
Where appropriate, yes. If you have Healthcheck results, we can advise how these may support referral and specialist review pathways.
Possibly. Many policies include an excess and may exclude certain items. We’ll help you understand what applies during booking so there are no surprises.
